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**WE ARE UNABLE TO ACCEPT RETURNS FOR CLEARANCE ITEMS** Refunds, returns, and exchanges of orders previously placed will not be processed for the purpose of receiving discounted prices. If products are purchased outside of the date window of a promotional sale, discounted price will not be honored. Promotional pricing is only valid during promotional sales period.

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If your package has not been received within 3 weeks of receiving your shipping notification email (6 weeks for international orders), please contact us at we will provide directions on how to file a claim with USPS or UPS.

Emerson and Friends is not responsible for missing or damaged packages.

In recent cases, we have found that packages have been marked delivered by delivery services one day and have been delivered a few days after. Allow up to 14 business days before reporting this issue.

MISSING PACKAGES: Please contact your neighbors and local post offices to ensure that the package is not in their possession.ONLY cost of the product will be refunded.

Please note that shipping of returned items will not be refunded.

When returned product is received and inspected, you will be notified of your refund processing.

Please note that customers are responsible for shipping costs of returned items or exchanges requested outside of the 30 day window of delivery.

To return or exchange products purchased through 3rd parties carrying Emerson and Friends, please reach out to the location the product was purchased from.

To be eligible for a return or exchange of goods, product must be unused, undamaged, unwashed, and accompanied by proof of purchase from our website.

If you receive a damaged product, we can process a refund or replacement.

**ALL SALES ITEMS ARE FINAL (NO RETURNS)**.

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For returns or exchanges, please email with your order number, full name, and the reason for the return/exchange.

We offer a 30-Day Return/Exchange Policy (from the date the product was received). Closeout and Sale items are final sale and non-refundable.RETURNS, REFUNDS, EXCHANGES, AND MISSING PACKAGES If we do not hear from you within two weeks, your item(s) will be returned to inventory and store credit will be issued.

Additional Information: If we have any questions in regards to your exchange or return we will contact you via email. Original shipping and processing fees are nonrefundable. Defective items received back by us, their replacement shipping cost is covered by the store. The shipping cost to send back a return is covered by the customer. Items received as gifts can be returned for store credit. We are not responsible for packages lost or damaged during return shipping. Securely pack your return merchandise to protect it from damage during shipping. Please Note - Closeout & Sale priced items are Final Sale and non refundable. Items must be in new, unused and re-sellable condition. Returns: We are happy to offer a refund in the form of store credit, minus the shipping charges, for all returned items received back by us within 30 days from original ship date to you. Exchanges: We are happy to offer an exchange in the form of store credit, minus the shipping charges, for all returned items received back by us within 30 days from original ship date to you. However, we must receive an email in regards to the defect within 30 days of original ship date. DEFECTIVE ITEMS If you receive a defective piece, it can be exchanged for a new item.